BIG changes are coming to Smart-Toolbox – our all-in-one job management software for glaziers

Smart-Toolbox has a new look and a whole lot more happening under the hood with the latest update.

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glasstec 2018: Tips & tricks from show veterans

Posted by Colette Graimes on 11 Oct 2018 in General

glasstec is just under two weeks away, we are looking forward to another great show and hope we'll get to meet as many of you as possible at stand A53 in Hall 10! We have posted a series of tips and tricks to help you make the most of your time in Düsseldorf — check them out here. For our final article, we'll look at the show itself and things to keep in mind while you're there.

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Technology and employee privacy: what glazing businesses need to know

Posted by Colette Graimes on 29 Sep 2018 in HR and recruitment for glaziers

With an increasing emphasis on workplace productivity and the emerging technologies able to measure it, the impact on employee privacy is becoming a hot topic of conversation. While some degree of monitoring is to be expected — internet usage for example — new tracking technology takes this to a whole new level, raising some potential ethical concerns worth considering.

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glasstec 2018: German phrases to help you make the most of it

Posted by Colette Graimes on 12 Sep 2018 in General

Make the most of your time in Düsseldorf by using these helpful German phrases to get out and about! Our German colleague has come up with the following to get you started...

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Is your data natural disaster-proof? A guide for glaziers

Posted by Colette Graimes on 29 Aug 2018 in Smart glazing technology

A natural disaster can have a huge impact on your glazing business. It could affect your employees as well as their homes and families, damage your premises, bring business to a halt... To name a few! While there are lots of ways in which you probably disaster-proof your business already, such as having an insurance policy, your business' data may not be stored as safely as you think.

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glasstec 2018: Where to eat and grab a bier

Posted by Colette Graimes on 18 Aug 2018 in General

The Smart-Builder team have attended glasstec in Düsseldorf five times now and they know their stuff when it comes to food! Want to know where to find the perfect bratwurst or bier at glasstec 2018? Read on...

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Why every glazier needs a quality glass program in 2018

Posted by Colette Graimes on 25 Jul 2018 in Smart glazing technology

As we inch closer to the day when self-driving cars and scheduled flights to Mars are the norm, now is the time to set yourself up with a quality glass program to make sure you don't lose your competitive edge.

If implementing a glass program in your business has always been on the backburner or seemed too difficult, read on to find out why you need to move it up your priority list!

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glasstec 2018: Where to stay and things to see in Düsseldorf

Posted by Colette Graimes on 11 Jul 2018 in General

The countdown is on for glasstec 2018! The Smart-Builder team are excited to be heading to Düsseldorf for our sixth glasstec in a row. After attending five shows, we've got a few tips and tricks up our sleeves for making the most of your time there. Let's start with where to stay and things to do in the beautiful host city of Düsseldorf.

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Preparing your glazing business for a week without the boss: how to have a stress-free summer vacation

Posted by Colette Graimes on 27 Jun 2018 in Running a glazing business

If you manage a small glazing business, perhaps one that you set up yourself, the idea of taking time off work can be more stressful than it's worth. If you're anxious about your upcoming summer vacation, we've compiled a few tips and techniques for both keeping your business running smoothly and ensuring you get a quality break.

 

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Responding to customer complaints and negative feedback

Posted by Colette Graimes on 13 Jun 2018 in Running a glazing business

No one likes hearing negative feedback. Unfortunately not every customer is going to give you a glowing review, deserved or not. While your first instinct may be to react with equal negativity, if you do you'll miss an opportunity to turn the conversation around and end on a positive note. Here are a few tips and tricks to try out as well as potholes to avoid...

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