Glaziers, are you getting involved with local business associations?

Posted by Colette Graimes on 26 Feb 2020 in Running a glazing business

Local business associations are long-standing pillars of most communities, but in the digital age, small businesses are increasingly focusing their marketing and networking efforts online rather than offline. If your glazing business isn't associated with a local business network, you could be missing out on valuable networking and referral opportunities, as well as access to discounts, resources and advocacy support.

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Planning tips to improve productivity in your glazing business

Posted by Colette Graimes on 29 Jan 2020 in Running a glazing business

Improving productivity is one of those goals that always circles around for business owners and managers. Often the solutions are focused on the individual — how each employee can take steps to work more efficiently. However, there are some higher level changes you can make to your planning, to improve productivity as a whole and set the tone for your employees.

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Making the Most of Downtime

Posted by Gareth Ewen on 03 Dec 2019 in Running a glazing business

With parts of the industry taking a break over the Christmas and New Year period, as well as customers holding off on making major glazing purchase decisions, many businesses find they have a slow period or a bit of downtime. Here are some suggestions to help you make the most of that time to get everything in order and set you up for success in 2020.

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Is QuickBooks Online the Right Choice for your Glass Business?

Posted by Gareth Ewen on 25 Nov 2019 in Running a glazing business

Choosing the right software for your glazing business is always an important decision. We’ve worked closely with lots of Glaziers who have needed to review their accounting package, so we’ve put together a guide that compares QuickBooks Online and Desktop (including Desktop Enterprise), to help you decide if QuickBooks Online meets the needs of your business.

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Preparing your glazing business for a week without the boss: how to have a stress-free summer vacation

Posted by Colette Graimes on 27 Jun 2018 in Running a glazing business

If you manage a small glazing business, perhaps one that you set up yourself, the idea of taking time off work can be more stressful than it's worth. If you're anxious about your upcoming summer vacation, we've compiled a few tips and techniques for both keeping your business running smoothly and ensuring you get a quality break.

 

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Responding to customer complaints and negative feedback

Posted by Colette Graimes on 13 Jun 2018 in Running a glazing business

No one likes hearing negative feedback. Unfortunately not every customer is going to give you a glowing review, deserved or not. While your first instinct may be to react with equal negativity, if you do you'll miss an opportunity to turn the conversation around and end on a positive note. Here are a few tips and tricks to try out as well as potholes to avoid...

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Reporting: time budgeted vs. time actual, are you keeping track?

Posted by Colette Graimes on 30 May 2018 in Running a glazing business

One obstacle that our customers often need to overcome is how to accurately report on the time spent on each job. Having access to this information is important, it will give you a clear idea of what your margin per job is and whether you're billing appropriately. So how do you keep track?

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Can your glazing business improve their invoicing process?

Posted by Colette Graimes on 25 Apr 2018 in Running a glazing business

Invoicing is a headache. We've talked before about how time spent on accounting is a sunk cost, it has to be done but it isn't generating any profit. That being said, there are a few ways you can improve your invoicing process to make it easier for you get them sent out in a timely manner, and easier for your customers to pay you.

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From one man band to small business: growing your glazing operation

Posted by Colette Graimes on 28 Mar 2018 in Running a glazing business

Making the leap from solo glass contractor to small business owner is both exciting and intimidating. While there's a lot to consider when growing your business, stay positive — glass isn't going anywhere! It’s an increasingly popular architectural feature in both residential and commercial projects and it makes sense to try get in on that action.

With so many glazing businesses in the market, what do you need to consider when trying to grow your own glass operation? We’ve compiled a list to help you get started.

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Process mapping tips for glaziers

Posted by Colette Graimes on 29 Aug 2017 in Running a glazing business

Process mapping is visual way of showing a series of steps in a workflow. Often it's done with the end result in mind — the map itself. However, you may find that the exercise itself is more beneficial for your business. It gives you an opportunity to talk to everyone in your business (glaziers, administrators, management etc) and really understand what they do on a day-to-day basis and how they do it. Chances are you'll find holes, overlaps and just plain ol' gray areas where things get done but no one is really sure how or who's responsible for it. These are the areas where you need to focus your attention.

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